Frequently Asked Questions
If you have any other questions, please feel free to call us at 505-435-9731, extension 103.
ERS is billed monthly and you can cancel at any time. In addition to the monthly subscription fee (see our pricing page for a listing of monthly fees), there is an annual fee of $99 to host your website. Note, even if you are not using our site as your primary website, we still charge a hosting fee as all of the data from the website is stored on our servers. We offer optional services (such as a Conversion Booster, which allows you to split-test, or test two different versions of a page to see which one works better) that are not required to operate the system. There may be an additional fee for some of these services.

There are no hidden fees, cancellation fees, or term commitments.

To cancel your subscription, we ask that you send us your request in writing (even a simple email is suitable). There are no long term contracts. In fact, the only contract that we use is our user agreement that basically says our program is ours and your database information is yours. You can leave at any time with no hard feelings. Of course we're banking on the fact that you'll love it and won't want to leave.

We won't ever share any proprietary information with any other company. Your info is yours and that's the way it should be. You can download/export your entire database at anytime (and you should for extra safety anyway.)

Our system is encrypted and is mirrored on multiple servers for safety. We are always looking for ways of improving our safety and redundancy.

We have over $500,000 worth of development time into this software so far and we aren't stopping any time soon! Features are always being added and improved. Updates are free!
We can make your site look and feel any way you want. You can either choose from one of our templates, provide us with a template, or we can take some of the graphic images from your current site and make a new template just for you.

Some companies that have large complicated sites choose to link to our software just for the ordering process, and we do have a Wordpress plugin, so you can keep your existing Wordpress website and embed an online store through our system into it. This works too, but if it isn't huge we suggest moving the pages to our system. Doing so makes the pages easier to maintain and keeps a uniform look and feel throughout the site.

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